Recruiting software includes all of the benefits of applicant tracking software (i.e. building and searching a database of candidates with almost no measurable time or administrative cost), but then adds very significant additional benefits of its own. Recruiting software tracks candidates through the interview and hiring process, and also creates comprehensive records for client companies (or departments and locations within the same company) and hiring managers. It does all of these things with just a few mouse clicks.

Time Savings

Tracking candidates through the interview and hiring process is not an optional activity for a recruiter.One way or another, it has to be done. If you”re a recruiter, you need to know exactly which candidates are being considered for which positions. Without dedicated recruiting software, this tracking is usually done using a combination of paper records and Excel spreadsheets. It is also very time-consuming.

The time savings associated with recruiting software derive from the fact that this category of software is always a form of relational database software. In a relational database, records from one category (e.g. candidate records) can be cross-filed, or “related” to records from some other category (e.g. job order records). It takes just a few mouse clicks, (usually very “intuitive” mouse clicks), to create this cross-filing relationship.

The concept is the same as cross-filing paper records, for example, by making a copy of a candidate”s paper resume, and then filing this copy in a master folder for a given job opening, along with the resumes of other candidates who are being considered for this same job. Obviously, making a paper copy, and then filing it, is a very time intensive process.

Trying to track candidates using Excel or some other spreadsheet program is probably more efficient than filing paper records, but is still time intensive. Specific pieces of information, such as interview dates, offer and acceptance dates, etc., have to be manually entered into the spreadsheet. The resulting spreadsheet is a concise and useful document, but it has no relationship to any other record keeping systems. The keystrokes used to create it serve one purpose only.

With recruiting software, there is no manual data entry time whatsoever for this purpose. Dates can be clicked into the database,(not typed) and because recruiting software is relational, the same clicked date will automatically update multiple record types at the same time. Clicking in a single interview date will update four record types at the same time:

1. The candidate record
2. The job order record
3. The client record
4. The hiring manager”s record

Only you know how much time you”re spending today tracking candidates through the interview and hiring process. Even if you”re actively working to fill just 2-3 jobs at any given time, however, the time spent for this purpose easily amounts to some number of hours per month. A very conservative assumption will be that recruiting software will cut in half the time you”re spending on this activity. The more jobs you are actively trying to fill at any one time, the greater will be your time savings.

Help desk software is software that integrates multiple components to provide a customer support for any environment. Help desk software can provide the processes needed for your support areas to efficiently manage calls, trouble tickets, and communications between all support
areas. In turn, provides better response to support issues and a better organized support environment for the customer.

Help Desk Software

Need a way to centralize and manage support issues? Having problems meeting users and client support needs? If you need a more proficient customer support solution, then help desk software may be what you have been looking for.

As a business continues to grow, a need for support becomes more critical. Calls continuously pour into the help desk, support worsens, and calls lost or closed without the client even knowing. For businesses this could lead to loss of employee productivity or even loss of a client. Help desk software
will help in reducing confusion and if set up properly, can help in reducing the overall cost of managing customer support.

Help Desk Software Benefits

Depending on your business needs and the help desk software, you can expect to gain several benefits from using help desk software in your environment. Some of the benefits are:

• Tracking and logging incidents
• Communications by e-mail routing
• User or customer support created ticketing System
• Centralized Knowledge Base
• Client and web Customizable User Interface
• Standardize and organized help desk processes
• Reduce of cost for all support areas
• Reduce confusion for the customer

These are just several benefits that may be achieved by setting up help desk software for your business. Since there are several help desk software packages available, it is always a good ideal to make sure you have determined your help desk needs before choosing a help desk software solution…..